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Typical queries we receive from our customers:
What payment options do I have?
Payment Method: PayPal , Visa/MasterCard, American Express , Discover, Phone order.
International: See below
Inside US: Ship by UPS
Regular Ground: 7-10 Business days :
$15.90
3rd day select : 3 Business days :
$25.90
2nd day air : 2 Business days :
$35.90
Next day : 1 Business day :
$59.90
If you have further questions, you may contact us in the following ways:
E-mail us:
info@exclusivesuits.com
Call us at:
1-877-SUIT-999
9:00 AM to 5:00 PM Pacific time
Q: I wear a 46R jacket, and 36 waist pants. I looked at your store, and noticed all your 46R jackets come with 40 pants waist. Can I have 46R jacket with 38 waist pants?
A: No, currently we could not sell jacket pants separate. All the suits in this store come with fixed jacket pants drop. Size 36 to 46 jacket come with 6 drop (e.g. jacket 42, pants waist 36); Size 48 jacket comes with 5 drop (e.g. jacket 48, pants 43); Size 50 to 54 come with 4 drop (e.g. jacket 52, pants 48)
In some special cases we might be able to switch the pants. Call us.
Q: What should I do if I realized I am not satisfied with my order? How can I return them back?
Please see our return policy for more detail. click here:
http://www.exclusivesuits.com/help.php?section=conditions
A: Yes. You can return them to us as long as the suit must be in its original condition with tags attached. You must notify the seller at
info@exclusivesuits.com and return the suit within 7 days after you receive the suit. When you return, please include the original packing slip and include a note that you would like to return or exchange it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).
Q: Can I exchange for a different size or item if its not fit or if I do not like it, and how to do it?
A: Yes. As described in the return policy above, the suit must be in its original condition with tags attached + $15 check under exclusivesuits.com or credit card on the phone by your aouthorization will be charged $15.00. You must notify the seller and return the suit within 7 days after you receive the suit. When you return the package, please include the original packing slip and include a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the Buyer will pay his own shipping charge to send the item back to the Seller; the Seller will send the replacement at the Sellers expense by UPS ground.
Q: What Is Your Shipping Policy?
A: We do not believe in stocking expensive garments into mail bags and sending them out with a stamp. We believe our items are expensive, high quality garments and deserve to be treated well and shipped with care. We use new boxes every item an order
is placed in new 2mil thick Ziplock plastic bags to protect it during it's journey. We send most of our items out by UPS with tracking. We use USPS if shipping to a PO box address. You can expect to receive your package within 2-7 business days, depending
on how you want them delivered
(3 DAY,
2ND DAY, NEXT DAY AIR, or REGULAR GROUND), and also the time and day of your payment .
All items listed are in stock and will be shipped the same day. However all payments must be received before items can be shipped. We normally ship packages out every weekday morning after 12 noon so often your purchase will ship within 12 hours or less! If you need your package sent out any quicker. Please email us to let us know and we will do our best to accommodate you. Special request must be made by email or phone , be very specific and will require a verification from us that we agree. Please do not make any assumptions about our service, we will always respond kindly to all emails and requests.
Q. WHAT IS YOUR Money Back Guarantee?
A: we want your online shopping experience be as RISK FREE as possible. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs and
Less 10% Restocking Fee. Please email our customer service department at
info@exclusivesuits.com for a return authorization number prior to shipping the item back.
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With our hassle-free return, we want your online shopping experience to be risk free.
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Typical delivery time for domestic orders shipped to a United States address is 1-7 business days.
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We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
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All of our merchandise is always first quality, 100% authentic and brand new with tag. We do not offer factory irregulars or second-hand goods.
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If you are not 100% satisfied with the quality, fit or fabric you can return it for a refund!!!!
Minus 10% Restocking Fee.
We promise to make your experience buying from us as pleasant as possible. We treat our customers the way we would like to be treated and only sell quality items that we would buy for ourselves. We believe that good communication is the key to successful transaction and always email our customers to confirm your payment was received and most items are shipped same day.
Q:
Do you ship International? What is the freight charges and how long does it take to receive the order?
A: Yes we do ship International. Usually we ship the order in same day and we use United Post Office services for International shipments and sometimes UPS. It takes about 10-14 business days to receive the package.
Note: Custom Duty and taxes are not included your payment to us and that is something you have to handle at your end. We have no control of it.
The freight charges are $59.00 for the 1st item and an additional charge of $29.00 for items after that.
That means the freight cost is as below:
1 item: $59.00
2 items: $88.00
3 items: $117.00
4 items: $146.00 and keep adding $29.00 for each item.
Q : What brand are your suits? Who makes them?
A:
We make our own suits. All the suits you see in our website are designed and manufactured exclusively by us. We use a few different labels.
Albertocelini for our Fashion Zoot Suits.
Tessori Uomo Super 150'S for our high quality Basic and Consevative Traditional Suits
Jean Paul for mostly Super 120'S Suit.
Q: What if I see same brand suits in other websites and sometimes even for lesser price?
A:
Very good question. As we design and manufacture our own suits, we have the advantage of wholeselling them to other stores. So this could be the only reason you may see same brand name suits in other websites. If you see exact same suit in style and fabric in other websites, the price for sure is the same. These prices are suggested retail prices and generated by us, and should be the same everywhere. If you see some lesser price suits, don't be surprised. It could be some reason why they sell them for cheaper price. Following could be a few reasons:
1. Copy of our suits which is not authentic. Don't get fooled, they are fake. It's not manufactured by us and it is not original. Please let us know if you encounter such.
2. Suits are actually manufactured by us, but has not passed our quality control exams. That menas the suits are not in our highest level quality. They could be defective or damaged.
3. Suita are actually manufactured by us, but they are our old styles and designs.
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